Cancellation Policy for Cinnam Royal
Chat Now
Overview
This Cancellation Policy outlines the terms and conditions related to booking changes, cancellations, and refunds for stays at Cinnam Royal, a luxury private pool villa located in Nanathota, Kosgoda, Sri Lanka.
By confirming a reservation, guests agree to the cancellation terms stated below.
Standard Cancellation Policy
To ensure fairness to both guests and the property, the following cancellation terms apply:
Cancellations made 30 days or more before the scheduled check in date may be eligible for a refund of the deposit, subject to any bank or transaction charges.
Cancellations made less than 30 days before the scheduled check in date may result in partial or full retention of the deposit.
Cancellations made within 14 days of arrival may be non refundable.
Exact refund details will be confirmed at the time of booking.
Peak Season and Special Periods
During peak seasons, public holidays, or special event periods, cancellation terms may differ.
Guests will be informed of any special cancellation conditions before confirming their booking.
Deposits during peak periods may be non refundable depending on the agreed booking terms.
No Show Policy
If a guest does not arrive on the confirmed check in date without prior notice, the booking may be treated as a no show.
In such cases, payments made may be non refundable.
Early Departure
Booking Date Changes
Requests to modify booking dates must be made as early as possible.
Date changes are subject to availability and may involve rate adjustments.
Cinnam Royal will make reasonable efforts to accommodate date change requests whenever possible.
Force Majeure
Cinnam Royal is not responsible for cancellations due to events beyond reasonable control, including but not limited to natural disasters, travel restrictions, government regulations, flight disruptions, or other emergencies.
In such situations, we will make reasonable efforts to provide alternative dates or solutions, but refunds are not automatically guaranteed.
Refund Processing
Approved refunds will be processed using the original payment method where possible.
Refund processing time may vary depending on the payment provider or banking system.
Transaction or bank fees may be deducted where applicable.
Travel Insurance Recommendation
Guests are strongly encouraged to obtain travel insurance that covers cancellations, medical emergencies, and unexpected travel disruptions.
Travel insurance provides additional protection in unforeseen situations.
Our Commitment
While this policy protects the operational needs of Cinnam Royal, we always aim to be fair and reasonable.
We understand that unexpected situations can arise, and we encourage guests to communicate with us as early as possible if changes are required.
Contact Us
All cancellation or modification requests must be made directly through:
Cinnam Royal
Nanathota, Kosgoda
Sri Lanka
Phone and WhatsApp
+94 772 123 001
Email
hello@cinnamroyal.lk
Website
https://cinnamroyal.lk